All orders are subject to a handling period before shipment, usually 2 - 4 business days (unless Rush Processing is selected).
Most orders leave the warehouse within 3-5 business days after receipt of payment. Please allow up to 7 days for order processing and shipment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 14 - 24 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address.
Kore24.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES.
Kore24.com will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
Clothing and apparel items should be received within 14-24 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries. Some of our items have options for express shipping. If your items have not arrived within 60 days of the date of the original purchase, contact Customer Service at support@kore24 .com
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
REFUND & REPLACEMENT POLICIES
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after you receive it. We ask that you take pictures of any product that arrives damaged or defective.
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% 30-Day customer satisfaction guarantee. If for any reason you are not satisfied with our products. Just send it back to us in the first 30 days and receive a full refund.
To be eligible for a return/refund, your item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging.
Printed Shoes, Clothing & Wearable Items are not eligible for returns. Only in the event that a printed Shoes or clothing are damaged upon arrival will we replace the item at no additional charge.
We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
Note:
Kore24 will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.
DO YOU SELL WHOLESALE?
Yes. Email us for details (support@Kore24.com).
CANCELLATIONS
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
You can also reach out to our customer support desk at support@Kore24.com to ask questions anytime.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
Once shipped, your order will arrive within 14 to 24 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 45 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.
You’ll receive an email confirmation once your order has shipped.
Feel free to email us to check on your order status. We're happy to help.
